Refund Policy

This section sets out the conditions governing returns and refunds in connection with purchases made through the platform.

Returns and refunds are handled directly between the buyer and the seller, in accordance with the seller’s policies and applicable law.

Where the buyer qualifies as a consumer, the statutory right of withdrawal may be exercised within the applicable legal timeframe, except where legally excluded. Specific return conditions, including deadlines and return shipping costs, are determined by the seller and should be reviewed prior to purchase.

Once a return has been accepted and the item received, the refund will be authorized by the seller and processed via the relevant payment provider. Where necessary, EMME ART may act as a mediator to facilitate resolution, without assuming direct responsibility for the transaction.